Shipping & refund policy

Shipping Policy

Delivery Areas

We are delighted to offer international shipping, ensuring that customers around most areas can enjoy our products.

Shipping Costs

We have structured our shipping costs to provide the best value for our customers:

Free Shipping: Orders over $68 qualify for free standard shipping.
Standard Shipping: For orders under $68, we offer standard shipping at a flat rate of $9.00.
Expedited Shipping: Need your items faster? Opt for our expedited shipping at $26.00.

Additional Information

Handling Time: Orders are typically processed and dispatched within 1-2 business days. Please note that handling times may vary during peak seasons or due to high demand.

Customized items take 3-15 days to process.

Shipping Duration:

Standard Shipping: Delivery times vary based on the destination but usually range between 7-16 business days.
Expedited Shipping: Expedited orders are prioritized and should arrive within 4-8 business days.
Tracking Information: Once your order has been dispatched, you will receive a confirmation email with your tracking number. This allows you to monitor the status of your shipment in real-time.

Customs and Duties

International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. We advise checking with your local customs office for more information on these potential charges.

Shipping Restrictions

While we strive to ship to as many locations as possible, certain destinations may have restrictions or limited services. If we encounter any issues shipping to your location, our customer service team will contact you promptly to discuss alternative solutions.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your shopping experience with us is seamless and enjoyable.

Thank you for choosing us! Happy shopping!

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Because we ship worldwide, so we will send you the nearest return address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For customized products, if there is no damage or error, can’t be returned.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].